Live visitors
The opening line is about the page they're on.
Every visitor is a dot on the globe: city, page, time on site, returning or new, and what they told you last time. After a set time, at a scroll depth or on exit intent, the AI writes an opener from that page’s own title and address — cached for three months, so the same page never costs you twice.
Messages appear within a couple of seconds. When the visitor asks for a person, the tone turns, a rule fires or the AI cannot answer, the chat is flagged, offered to whoever is available and emailed to the team.
How it works
Live Chat, end to end.
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Register your website and choose one of four widget designs
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Give the AI agent a name, a job title, your instructions and your own OpenAI or Anthropic key
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Paste one script tag before the closing body tag — that is the installation
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Visitors appear on a live globe and list: city, page, time on site, whether they have been before
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The AI answers in context, or opens with a line written from the page they are reading
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It hands over when the visitor asks for a person, the tone turns, a rule fires or it cannot answer
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When it is over, one form turns the conversation into a company, contact and lead in your CRM
What's inside
A chat box that belongs to the rest of the business.
The widget
One lightweight script that drops into any site: a welcome screen, a configurable pre-chat form, typing indicators, quick-question chips, an optional privacy notice, a pop-out window, a post-chat rating, history across sessions and tabs, and an offline leave-a-message form outside your business hours. Four designs, your brand colour, your copy, ten optional attention animations, and the "Powered by Ovvos" line off if you want it off.
The AI agent
Per website: OpenAI or Anthropic, your own key tested in place, your model, your persona and instructions. It answers in context, detects and captures the visitor’s details from the conversation, and writes proactive openers from the page’s own title and address — after a set time, at a scroll depth or on exit intent — caching each line for three months so the same page never costs you twice.
Live visitors and the agent workspace
A live globe and a list of who is on the site right now, where, on which page, returning or new, with what they told you last time. Every open chat is a tab, split between the ones you are handling and the ones the AI has; a waiting customer’s tab pulses until you open it. Saved replies live behind a shortcut in the composer, and messages appear within a couple of seconds.
Convert to lead, and know what it cost
One form creates a company, a contact and a lead in the CRM copy that website points at, pre-filled from the session, country resolved from the visitor’s location or from what they said, with AI-suggested title, description and classification you can correct before saving. The dashboard shows replies sent, words processed and estimated monthly spend — labelled an estimate from published list prices, because that is what it is.
The difference
Chat that ends in your CRM, not a screenshot.
Most chat products are a separate subscription with a separate customer list, and a promising conversation ends as a screenshot pasted into an email. Here the widget, the AI, the agent and the CRM are the same login — and the opening line is about the projector lamp the visitor is actually looking at, not "Hi, can I help?"
Works with
Connected inside Ovvos.
These connections ship in the product. Nothing to install, no middleware. Where a connection is not listed, it does not exist yet.
Questions
Asked about Live Chat.
How do I install it?
Register your website in Ovvos, copy one script tag, and paste it before the closing body tag. The tag points at a stable address rather than a version, so improvements reach your site without you touching it again.
Do I need an AI account?
Yes, for the AI features. You enter your own OpenAI or Anthropic key once per website; Ovvos tests it and lists the models it can use, and encrypts it before storing it. Without a key, Live Chat still works — you answer the conversations yourself.
What happens when nobody is at their desk?
Outside your business hours the widget shows your offline message and a leave-a-message form, and the conversation waits for you. Inside business hours with everyone away, the chat is still flagged for a person and the alert email still goes out — being unassigned is exactly when that email matters.
Can the AI hand over to a real person?
Yes, for five reasons: the visitor asks for one, the conversation turns negative, the visitor shares contact details and you treat that as high value, a message count you set is passed, or the AI cannot answer. The AI stops replying, the chat is offered to whoever is available, and your team is emailed.
Can two departments run their own chat setups?
Each company registers as many websites as it needs, and every one has its own widget, AI agent and key, business hours, alert recipients and target CRM copy.
Shared with every Ovvos tool
One login, one look. The same frame, lists, alerts, light and dark mode and two densities across the whole platform. Learn one tool and you know them all.
One inbox. Anything that needs a person — a new lead, a leave request, a failed check — lands in one platform-wide inbox with a link straight to the record.
Your company only. Every screen, report and export is limited to your own company, enforced on every request — not by hiding buttons.
Your own copy. Most tools are generated per department: name it, choose its icon, grant your people. Two teams can run the same tool and never see each other's data.
Watch your own site’s visitors appear.
We install the widget on one of your pages during the demo, and you talk to your own AI agent from a second browser.
Book a demo